First American Bank is a family owned, full-service bank with 53 locations in Illinois, Florida, and Wisconsin, and $4 billion in assets. Our mission is simple:  to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career - not just a job!

First American Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, sex, ethnicity, color, national origin, religion, age, disability, sexual orientation, gender identity, genetic information, veteran status, pregnancy or any other protected groups covered by Federal, state, or local laws.  If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster and here for the EEO is the Law Poster Supplement.

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Commercial Loan System Trainer
Job Code:18-1435-CPRJ-EGV1650
Location:Elk Grove Village, IL - 1650 Louis Ave
Job Category:Operations
Employment Type:Full Time
Job Description
The individual in this position will utilize their commercial lending knowledge to support the adoption of various systems used by the Commercial Loan division. While providing excellent service, they will work hands on with the Commercial team to provide support and ensure various systems and sites (i.e., credit underwriting system and SharePoint) deliver optimal functionality to create efficiencies in workflow. 


Provide excellent customer service through building rapport with the commercial division in order to better understand business needs, user desires, training needs, workflows and best practices.

Learn and gain proficiency with various systems used by the commercial staff. Develop and provide training as well as ongoing system support. 

Exhibit teamwork by working closely with the respective divisions, system governance, project teams, IT and internal resources to develop and provide solutions.  Assist in creating process enhancements to provide efficiency to streamline business processes.

Create business requirement documentation for reports and templates needed to support management and compliance. 

Serve as the Commercial Lending SharePoint Subject Matter Expert (SME) assisting with the team site, document publishing, and retention.

Responsible for educating users.  This includes producing and publishing training material, as well as conducting both group and individual training sessions.

Responsible for driving adoption through understanding business needs, excellent implementation,  enthusiasm for role, and an understanding of the various systems’ capabilities, features, and limitations.

Test and report findings for system upgrades, interface changes, performance issues, server patching, and configuration changes.

Responsible for other duties and tasks as assigned by management.

Associates Degree required. Bachelor’s Degree preferred. 

Minimum one year of work experience using Microsoft SharePoint and Office 365 is required.

3 years of experience working with banking systems and loan processing systems is required.

5 years of experience in commercial lending or commercial loan processing is preferred.

Project experience a plus.

Excellent verbal and written communication skills. 

High level of computer and software skills with an understanding of data management systems that is both conceptual and practical is required.
This position may require some travel by car to various locations throughout the Bank's market.
Typical hours are Monday through Friday 7:30 a.m. – 5:00 p.m. Some evening and weekend hours will be required for configuration changes, testing, and other potential business needs.

First American Bank is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

First American Bank will not sponsor applicants for work visas.