First American Bank is a family owned, full-service bank with 53 locations in Illinois, Florida, and Wisconsin, and $4 billion in assets. Our mission is simple:  to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career - not just a job!

First American Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, sex, ethnicity, color, national origin, religion, age, disability, sexual orientation, gender identity, genetic information, veteran status, pregnancy or any other protected groups covered by Federal, state, or local laws.  If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster and here for the EEO is the Law Poster Supplement.

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Deposit Operations Specialist
Job Code:18-1523-ATM-MELROSE
Location:Melrose Park, IL
Job Category:Operations
Employment Type:Full Time
Job Description

This hourly (non-exempt) position is exposed to all areas of ATM/EFT/Debit card backroom support operations in the ATM/Teller Control department. This includes REG E research, chargeback processing, fraud investigations, reconciliation, and Teller Cash balancing. Additionally, this position requires extensive contact with internal customers, third party outside entities and regulatory agencies. 


Research and process customer inquiries related to Debit Card Operations. Investigate debit card disputes and fraud claims with a goal of minimizing losses to the bank while servicing the customer. Work within the regulatory guidelines of MasterCard and Regulation E, as well as network processor operating rules.

Determine chargeback rights on behalf of the customer and the bank. Obtain and process corresponding documentation to supplement chargeback submission to MasterCard in accordance with MasterCard rules.

Track open REG E claims received from cardholders relative to Debit Cards and maintain appropriate files. Comply with REG E, Network rules, MasterCard regulations, and internal policies and procedures. Ensure all appropriate regulatory correspondence is sent to cardholders within the required timelines.

Investigate fraudulent card usage. Research and follow up on methods of recovery. 

Balance ATM terminal totals against network totals for approximately 100 terminals. Identify discrepancies, resolve differences, process adjustments. 

Reconcile cardholder issuer transactions to the network settlement. Ensure accurate postings. 

Reconcile teller cash accounts for each branch and teller. This includes researching and clearing discrepancies and teller differences. 

Research and clear open entries on DDA and General Ledger accounts in a timely manner.

Provide support and directions to branches as needed and work with branch managers to resolve teller differences. 

Work with Reconciliation Department to identify and clear suspense and unposted items.

Compile and prepare statistical error reports.

Ensure Currency Transaction Reports (CTR’s) are filed in accordance with the BSA regulations. 

Review large currency transactions >$10,000 for filing accuracy. Responsible for preparing, finalizing, and submitting CTR’s to FinCEN. Must adhere to strict regulatory policies and procedures.

Assist management with projects as assigned, often working directly with outside contacts, as well as internal departments to research problems and obtain information. 


Bachelor’s degree and/or banking courses preferred.

Minimum of 1 year experience in banking or bank-related field required.

Previous experience in Debit/Credit card operations and balancing/account reconciliation preferred.

Must be detail-oriented and have a good figure aptitude with a high level of accuracy.

Analytical skills required, with a strong attention to detail, and the ability to work independently on researching and resolving problems.

Must possess the ability to trouble-shoot, take initiative to solve problems, and follow through on issues.

Experience in a leadership or supervisory role a plus.

Strong verbal and written communication skills required to effectively work with internal and external relationships.

Previous experience with computer applications including but not limited to spreadsheets, databases, word processing, and online account systems. Must be able to comfortably navigate in multiple applications.

Availability Monday through Friday 8am to 6pm. Occasional Saturdays may be required.

First American Bank is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

First American Bank will not sponsor applicants for work visas.